To ensure fast support, the following prerequisites are mandatory.
- A description of the issue
- On what instance is the issue occuring + Version of Simplifier
- If Simplifier Mobile client is used provide the following information
- OS + Version
- Version of Simplifier Mobile client
- In which application is the issue occuring
- Steps to reproduce the issue
- Which user can be used to reproduce the issue
- Step by step instruction to reproduce the issue inside the application
- Expected outcome
- Actual outcome
- If applicable: what solution has already been tried?
- All necessary logs should be collected centrally and accessible to the Simplifier support team:
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- Simplifier Server Log (Docker Log)
- Simplifier application Log
- Monitoring logs of Server Environment (Storage Capacity, CPU Load, RAM Load)
- Firewall Log
- Virus Scan Log
The Simplifier Instance should be reachable by our Support Office via Site 2 Site VPN