To ensure fast support, the following prerequisites are mandatory.
- A description of the issue
- On what instance is the issue occuring + Version of Simplifier
- If Simplifier Mobile client is used provide the following information
- OS + Version
- Version of Simplifier Mobile Client
- In which application is the issue occuring
- Steps to reproduce the issue
- Which user can be used to reproduce the issue
- Step by step instruction to reproduce the issue inside the application
- Expected outcome
- Actual outcome
- If applicable: what solution has already been tried?
- All necessary logs should be collected centrally and accessible to the Simplifier support team:
The Simplifier Instance should be reachable by our Support Office via Site 2 Site VPN