To ensure fast support, the following two prerequisites are mandatory.
- All necessary logs should be collected centrally and accessible to the Simplifier support team:
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- Simplifier Server Log (Docker Log)
- Simplifier Application Log
- Monitoring Logs of Server Environment (Storage Capacity, CPU Load, RAM Load)
- Firewall Log
- Virus Scan Log
- The Simplifier Instance should be reachable by our Support Office via Site 2 Site VPN