Yes – either over a public ip address or private ip address – depending on your scenario.
To ensure the operation also in case of such events, we offer our Enterprise Package with High-Availability using Horizontal Scaling and 2 Data Centers akka Availability Zones to guarantee Disaster Recovery and High-Availability using more than one datacenter in more than one location/region.
By default we use data centers in germany (location frankfurt) and process all your data only within EU.
We don’t use shared resources like memory, servers etc in our simplifier cloud. Each customer gets an own tenant including all virtual networks, subnet, firewalls, servers, logs, identity management and is completed separated from other customers.
We guarantee the Service Level Agreements including Uptime for Production Environment only – The Availability differs between Hosting Models – you will find the Availability here.
We calculate the Availability in Service Health 24/7 all year long, except
- approved and agreed or planned downtimes
- nightly updates (10 minutes per day)
The customer will be informed about major releases and decides via service ticket which simplifier instance should be updated and when. We don’t upgrade simplifier instances automatically to a new major release without customer approval.
We create daily backups from database and data file volume with 30 days retention. For more information click here.
Yes we are using two areas of data encryption.
- all Database instances, logs, backups, and snapshots are encrypted
- all File Storage Volumes are encrypted
You will find all certificates and audits here.
We don’t own data centers or any sensitive equipment in our office location or remote locations. We operate simplifier and process your data within cloud data centers only.
All used centers are fully equipped with all the needed Equipment UPS etc. For more information about the data centers click here.