To ensure the operation also in case of such events, we offer our Enterprise Package with High-Availability using Horizontal Scaling and 2 Data Centers akka Availability Zones to guarantee Disaster Recovery and High-Availability using more than one datacenter in more than one location/region.
We create daily backups from database and data file volume with 30 days retention. For more information click here.
We don’t own data centers or any sensitive equipment in our office location or remote locations. We operate simplifier and process your data within cloud data centers only.
All used centers are fully equipped with all the needed Equipment UPS etc. For more information about the data centers click here.
Yes we are using two areas of data encryption.
- all Database instances, logs, backups, and snapshots are encrypted
- all File Storage Volumes are encrypted
The transport of data is encrypted either via HTTPS via TLS Version 1.2 or Web-Socket-Secure (WSS) also via TLS Version 1.2 or higher.
By default we use data centers in germany (location frankfurt) and process all your data only within EU.
We don’t use shared resources like memory, servers etc in our simplifier cloud. Each customer gets an own tenant including all virtual networks, subnet, firewalls, servers, logs, identity management and is completed separated from other customers.
We implemented securtiy mechansim according to BSI “Grundschutz” Compendium, OWASP and ISO 27001 Guidelines. For a detailed explanation click here.
You will find all certificates and audits here.
We guarantee the Service Level Agreements including Uptime for Production Environment only – The Availability differs between Hosting Models – you will find the Availability here.
We calculate the Availability in Service Health 24/7 all year long, except
- approved and agreed or planned downtimes
- nightly updates (10 minutes per day)
The customer will be informed about major releases and decides via service ticket which simplifier instance should be updated and when. We don’t upgrade simplifier instances automatically to a new major release without customer approval.
Yes – either over a public ip address or private ip address – depending on your scenario.
Your data will be encrypted by using a Public/Private Key Mechanism using a high-secure algorithm 256-bit Advanced Encryption Standard (AES) with symmetric keys.
The Key Pair will be generated automatically for each new customer and stored in the AWS Key Management Service.
Cloud Act is a request of accessing customer data by US Government and can only be applied if
- US Government has a legal order of punishment / warrant
- Agreement of affected Customer
In General, all request are denied. If the request is valid, there are published for full transparency.
To prevent any of your data is being accessed – simplifier cloud provides full encryption for storage, database and backups to secure your data from external access.
More Information about Cloud Act find here.
Simplifier Cloud provides a “Shared Responsibility” divided in certain topics see picture below
Regarding the Identity Providers, Simplifier offers the ability to configure Identity Providers but the customers have to configure the endpoint on their identity provider settings.
In terms of Applications, Simplifier provides the Low-Code Platform for build and run the Customer Business Applications. The Business Applications itself are in responsibility of the customer.
Network Controls are by default configured as in our security concept, but the customer can add additional rules if necessary.
If you decide to terminate your engagement or migrate to a different hosting environment, you can request your data of course.
We will provide you
- a compressed file for the complete data volumes encrypted with a password for download
- a compressed file with the mysql database dump encrypted with a password for download
With these data exports, your are able to setup and migrate a simplifier environment on your own.
Per Default we backup daily, so the maximum loss of data from the latest Recovery Point (RPO) can be 24 hours, depending on the point of failure.
RTO, the total time for recovery, is provided via Service hours and take maximum 60 minutes.
Customer data is classified within Simplifier as critical and treated accordingly, as high impact, throughout their life-cycle. We have exacting standards on how to install, service, and eventually destroy the devices when they are no longer useful. When a storage device has reached the end of its useful life, decommissions media using techniques detailed in NIST 800-88. Media that stored customer data is not removed from Simplifer control until it has been securely decommissioned.