[Christopher Has successfully completed the online course Introduction]

4 years ago #23123

Hello,

Unfortunately I have the problem that when I try to create a template in the PDF plugin I always get There was an internal server error. But the content of the template is standard content.
Here is a Loom Video:https://www.loom.com/share/e47e501380f3445a9240f913c733bfa2

Thanks

[Christian Kleinschroth Has successfully completed the online course IntroductionHas successfully completed the online course Intermediate (200)Has successfully completed the online course Advanced (300)Has successfully completed the online course Basics (100)Has successfully completed the online course Advanced (310)Has successfully completed the online course Advanced (320)Has successfully completed the Intermediate CertificationHas successfully completed the Advanced Certification]

4 years ago #23125

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You use a onprem instance – so i guess you can also open an ticket in our support portal (paid customer)

I think theres an error regarding some plugin permission – maybe a configuration issue in the standard setup.

Please take care that we need a site 2 site vpn to your instance to solve issues within our sla terms.

[Armin Winkler Has successfully completed the online course IntroductionHas successfully completed the online course Intermediate (200)Has successfully completed the online course Advanced (300)Has successfully completed the online course Basics (100)]

4 years ago #23255

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Hello Christopher,

 

your user is missing the needed permissions to manage PDF templates or generate a PDF from the Simplifier dashboard. You can fix this by either creating a new role that contains said permissions and assign it to your user or extend an existing role with these permissions and assign it to your user as well. The permission object needed is named “Plugin PDF Generation”.

 

Regards,

Armin