[Alexander Scharpf]

1 year, 4 months ago #43112

Hey guys,

My colleague and I are currently trying to instantiate a Simplifier instance on a virtual machine on our company’s Azure tenant. After following all of the instructions in this doc  https://community.simplifier.io/doc/installation-instructions/on-premise/installing-premise-image/ we unfortunately hit a snag at the very last step of the process.

Entering the “docker compose -f simplifier-standalone.yml up -d” command into our powershell terminal first leads to the desired result, all of the container images are downloaded and instantiated however the “mysqlinit” container status stays on “waiting” and does not move forward in the process. We are unable to cancel the process in the powershell terminal and in order to start the process again we have to close the session entirely and start fresh which leads to the same outcome.

My question is if anybody else has experienced this issue and what we can do to move forward in our troubleshooting efforts.

Many thanks and Kind Regards,

 

Alex

[Christian Kleinschroth]

1 year, 4 months ago #43113

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Hello

could you raise an support request via support.sinplifier.io – we will get in touch with you soon

[Alexander Scharpf]

1 year, 4 months ago #43114

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Thank you for the swift reply I will do just that 🙂