Get Credentials to our Support System
If you don’t have user and login credentials, please fill out this form to get access.
The Simplifier Support Portal can be accessed via the following link:
Important for the first login:
To activate your access to this support portal, you must reset your password. The following video shows you how to do this:
Change the Profile
If you have logged in with your user name and password, click in the Overview on the icon below and then on Profile:
You now have the possibility to adjust the language and save it with Submit:
You can also change the avatar of your profile:
Select your desired image and click on Save.
Change the Initial Password
You can change the initial password by selecting Password. Enter your current password and your new password and confirm it. You can save your entry by clicking Submit.
Accounts such as Facebook or Twitter can be linked via Linked Accounts. This function is not provided in the Simplifier Support System for the moment.
Click the “+” symbol to create a ticket:
Please enter the following information:
- Title (the subject of your ticket)
- Text (description of your ticket)
- Select attachment (for screenshots or PDF documents that describe the ticket in more detail)
- State: open
- Browser/operating system
- Browser version/OS version
- Client Build/Simplifier Version
- Web address
After you have filled in all fields, you can submit your ticket via Create.
Via My assigned Tickets you can view all tickets you have created including their state:
You can also view all tickets created by your company including their state.