{"id":63303,"date":"2025-03-17T12:29:03","date_gmt":"2025-03-17T10:29:03","guid":{"rendered":"https:\/\/community.simplifier.io\/?post_type=manual_documentation&p=63303"},"modified":"2025-12-11T15:22:55","modified_gmt":"2025-12-11T13:22:55","slug":"simplifier-cloud-sla-2","status":"publish","type":"manual_documentation","link":"https:\/\/community.simplifier.io\/de\/doc\/installation\/simplifier-cloud\/simplifier-cloud-sla-2\/","title":{"rendered":"Simplifier Cloud SLA"},"content":{"rendered":"

[vc_row row_content_display=”in_grid” row_content_display_align=”left” row_type=”row” stretch_row_type=”yes”][vc_column][vc_column_text css=””]Version 1.3 g\u00fcltig ab 17. M\u00e4rz 2025<\/strong><\/p>\n

    \n
  1. Der Lizenzgeber betreibt die bereitgestellte Plattform unter den Kriterien h\u00f6chstm\u00f6glicher Sorgfalt, Zuverl\u00e4ssigkeit und Verf\u00fcgbarkeit hinsichtlich der Abonnementmodelle, 7 Tage die Woche, 24 Stunden am Tag, 365 Tage im Jahr.
    \nAusfallzeiten werden bei der Berechnung der Verf\u00fcgbarkeit nicht ber\u00fccksichtigt, wenn der Lizenznehmer diesen ausdr\u00fccklich schriftlich zugestimmt hat oder wenn es sich um Standardausfallzeiten handelt, die in den Abs\u00e4tzen 4, 5 und 6 genannt sind.<\/li>\n
  2. Der Lizenznehmer hat das Recht, die vereinbarte monatliche Geb\u00fchr um maximal 2 % f\u00fcr jeden vollen Prozentpunkt zu reduzieren, der unter der zugesicherten Verf\u00fcgbarkeit liegt. Weitergehende Anspr\u00fcche des Kunden bleiben unber\u00fchrt. <\/li>\n
  3. Ausfallzeiten f\u00fcr Wartung, Service und Upgrades werden zwischen den Parteien explizit schriftlich im Voraus angek\u00fcndigt, wenn diese von den in den Abs\u00e4tzen 4, 5 und 6 genannten Standardzeiten abweichen.<\/li>\n
  4. Die Wartung des Simplifier erfolgt standardm\u00e4\u00dfig samstags von 20:00 bis 22:00 Uhr UTC (22:00 bis 00:00 Uhr Mitteleurop\u00e4ischer Sommerzeit). Abweichende oder zus\u00e4tzlich notwendige Wartungsarbeiten m\u00fcssen dem Lizenznehmer schriftlich, mindestens vier Wochen im Voraus, angek\u00fcndigt werden und bed\u00fcrfen der schriftlichen Zustimmung des Lizenznehmers. <\/li>\n
  5. Sicherheit und Zuverl\u00e4ssigkeit werden durch t\u00e4gliche Patches der Simplifier-Anwendung zwischen 3:00 Uhr UTC bis 3:15 Uhr UTC,<\/span> (5:00 Uhr bis 5:15 Uhr Mitteleurop\u00e4ischer Sommerzeit) gew\u00e4hrleistet \u2013 dies f\u00fchrt zu einer maximalen Ausfallzeit von 15 Minuten pro Tag.<\/li>\n
  6. Updates und Upgrades, die den Prozess \u00e4ndern, m\u00fcssen dem Lizenznehmer schriftlich und vor der Implementierung angek\u00fcndigt werden und bed\u00fcrfen der schriftlichen Genehmigung.<\/li>\n
  7. Durch das Einreichen eines Notfall- oder kritischen Tickets wird stillschweigend die Zustimmung erteilt, die Systeme neu zu starten, bis das Problem behoben ist, ohne weitere Zustimmung des Lizenznehmers.<\/li>\n
  8. In jeder verwalteten Simplifier Plattform werden automatisch zwei Benutzer f\u00fcr Simplifier angelegt \u2013 ein Support-Benutzer und ein Monitoring-Benutzer. Diese Benutzer m\u00fcssen \u00fcber einen lokalen Login verf\u00fcgen, und das Passwort darf vom Lizenznehmer nicht ge\u00e4ndert werden. <\/li>\n<\/ol>\n

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    Dieses Dokument beschreibt unsere Server-Level-Agreements (SLAs) f\u00fcr Simplifier Hosting und die Wartungsfenster f\u00fcr t\u00e4gliche Patches sowie nat\u00fcrlich Wartungsfenster f\u00fcr w\u00f6chentliche Patches oder geplante Ausfallzeiten.<\/p>\n","protected":false},"author":3005,"featured_media":0,"parent":50887,"menu_order":0,"template":"","format":"standard","class_list":["post-63303","manual_documentation","type-manual_documentation","status-publish","format-standard","hentry","manualdocumentationcategory-aktueller-release"],"yoast_head":"\nSimplifier Cloud SLA - Simplifier Makers Club<\/title>\n<meta name=\"description\" content=\"Dieses Dokument beschreibt unsere Server-Level-Agreements (SLAs) f\u00fcr Simplifier Hosting und die Wartungsfenster f\u00fcr t\u00e4gliche Patches sowie nat\u00fcrlich Wartungsfenster f\u00fcr w\u00f6chentliche Patches oder geplante Ausfallzeiten.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/community.simplifier.io\/de\/doc\/installation\/simplifier-cloud\/simplifier-cloud-sla-2\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Simplifier Cloud SLA - Simplifier Makers Club\" \/>\n<meta property=\"og:description\" content=\"Dieses Dokument beschreibt unsere Server-Level-Agreements (SLAs) f\u00fcr Simplifier Hosting und die Wartungsfenster f\u00fcr t\u00e4gliche Patches sowie nat\u00fcrlich Wartungsfenster f\u00fcr w\u00f6chentliche Patches oder geplante Ausfallzeiten.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/community.simplifier.io\/de\/doc\/installation\/simplifier-cloud\/simplifier-cloud-sla-2\/\" \/>\n<meta property=\"og:site_name\" content=\"Simplifier Makers Club\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/simplifier.io\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-11T13:22:55+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@simplifier_io\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data1\" content=\"2\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"TechArticle\",\"@id\":\"https:\\\/\\\/community.simplifier.io\\\/de\\\/doc\\\/installation\\\/simplifier-cloud\\\/simplifier-cloud-sla-2\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/community.simplifier.io\\\/de\\\/doc\\\/installation\\\/simplifier-cloud\\\/simplifier-cloud-sla-2\\\/\"},\"author\":{\"name\":\"Christian Kleinschroth\",\"@id\":\"https:\\\/\\\/community.simplifier.io\\\/de\\\/#\\\/schema\\\/person\\\/f8c8f6d71ca92598e95bd53c9a6e0fc6\"},\"headline\":\"Simplifier Cloud SLA\",\"datePublished\":\"2025-03-17T10:29:03+00:00\",\"dateModified\":\"2025-12-11T13:22:55+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/community.simplifier.io\\\/de\\\/doc\\\/installation\\\/simplifier-cloud\\\/simplifier-cloud-sla-2\\\/\"},\"wordCount\":340,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/community.simplifier.io\\\/de\\\/#organization\"},\"inLanguage\":\"de\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/community.simplifier.io\\\/de\\\/doc\\\/installation\\\/simplifier-cloud\\\/simplifier-cloud-sla-2\\\/\",\"url\":\"https:\\\/\\\/community.simplifier.io\\\/de\\\/doc\\\/installation\\\/simplifier-cloud\\\/simplifier-cloud-sla-2\\\/\",\"name\":\"Simplifier Cloud SLA - 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