{"id":50349,"date":"2024-07-24T11:50:29","date_gmt":"2024-07-24T09:50:29","guid":{"rendered":"https:\/\/community.simplifier.io\/doc\/endbenutzerhandbuch\/mobiler-client\/fehler-melden\/"},"modified":"2025-12-11T15:45:39","modified_gmt":"2025-12-11T13:45:39","slug":"fehler-melden","status":"publish","type":"manual_documentation","link":"https:\/\/community.simplifier.io\/de\/doc\/endbenutzerhandbuch\/mobiler-client\/fehler-melden\/","title":{"rendered":"Fehler melden"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_content_display=&#8221;in_grid&#8221; row_content_display_align=&#8221;left&#8221; row_type=&#8221;row&#8221; stretch_row_type=&#8221;yes&#8221;][vc_column][vc_column_text]F\u00fcr eine detaillierte Fehlerberichterstattung innerhalb unseres mobilen Clients ist es notwendig, qualifizierte Protokolle zu erstellen und an Ihren Simplifier Key User in Ihrer Organisation zu senden.<\/p>\n<p>Im Falle eines Fehlers f\u00fchren Sie bitte die folgenden Schritte aus:[\/vc_column_text][vc_column_text]<\/p>\n<h2>Schritt 1 &#8211; Einstellungen \u00f6ffnen<\/h2>\n<p>Die notwendigen Einstellungen f\u00fcr die Fehlerberichterstattung finden Sie unter Android und iOS unter Einstellungen \u2192 Fehlerbehandlung.[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1680178677925{padding-right: 0.5em !important;}&#8221;][vc_single_image image=&#8221;47978&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; onclick=&#8221;link_image&#8221; title=&#8221;iOS Client&#8221; css=&#8221;.vc_custom_1708608951388{border-radius: 20px !important;}&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1680178687040{padding-left: 0.5em !important;}&#8221;][vc_single_image image=&#8221;47979&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; onclick=&#8221;link_image&#8221; title=&#8221;Android Client&#8221; css=&#8221;.vc_custom_1708608981120{border-radius: 20px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_column_text]<\/p>\n<h2>Schritt 2 &#8211; Native Log Level auf Verbose setzen (nur f\u00fcr Android Ger\u00e4te)<\/h2>\n<p>Die Log Level Einstellungen legen fest, welche Art von Protokollen gespeichert werden &#8211; standardm\u00e4\u00dfig werden nur &#8220;errors&#8221; gespeichert. F\u00fcr die genauesten Protokolle und die beste Fehleranalyse ist der Wert &#8220;<strong>Verbose<\/strong>&#8221; am besten geeignet.[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1680178696016{padding-right: 0.5em !important;}&#8221;][vc_single_image image=&#8221;50359&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; onclick=&#8221;link_image&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1680178704520{padding-left: 0.5em !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_content_display=&#8221;in_grid&#8221; row_content_display_align=&#8221;left&#8221; row_type=&#8221;row&#8221; stretch_row_type=&#8221;yes&#8221;][vc_column][vc_column_text]<\/p>\n<h2>Schritt 3 &#8211; Fehler reproduzieren<\/h2>\n<p>Um sicherzustellen, dass die Protokolle alle relevanten und qualifizierten Informationen enthalten, sollten Sie den Fehler jetzt erneut reproduzieren.[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_content_display=&#8221;in_grid&#8221; row_content_display_align=&#8221;left&#8221; row_type=&#8221;row&#8221; stretch_row_type=&#8221;yes&#8221;][vc_column][vc_column_text]<\/p>\n<h2>Schritt 4 &#8211; Senden Sie den Fehler an Ihren Key User Support<\/h2>\n<p>Die Fehlerbeschreibung muss ausgef\u00fcllt und die Datenschutzrichtlinie akzeptiert werden, damit diese Option aktiv wird. Ein Klick auf den Button \u00f6ffnet den Standard-E-Mail-Client des Ger\u00e4ts. Wenn mehrere Optionen angezeigt werden, verwenden Sie bitte den konfigurierten E-Mail-Client.[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_content_display=&#8221;in_grid&#8221; row_content_display_align=&#8221;left&#8221; row_type=&#8221;row&#8221; stretch_row_type=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1680178714245{padding-right: 0.5px !important;}&#8221;][vc_single_image image=&#8221;50362&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; onclick=&#8221;link_image&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1680178726106{padding-left: 0.5em !important;}&#8221;][vc_single_image image=&#8221;50360&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; onclick=&#8221;link_image&#8221;][\/vc_column][\/vc_row][vc_row row_content_display=&#8221;in_grid&#8221; row_content_display_align=&#8221;left&#8221; row_type=&#8221;row&#8221; stretch_row_type=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1680178734493{padding-right: 0.5em !important;}&#8221;][vc_single_image image=&#8221;50363&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; onclick=&#8221;link_image&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1680178744033{padding-right: 0.5em !important;}&#8221;][vc_single_image image=&#8221;50361&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; onclick=&#8221;link_image&#8221;][\/vc_column][\/vc_row][vc_row row_content_display=&#8221;in_grid&#8221; row_content_display_align=&#8221;left&#8221; row_type=&#8221;row&#8221; stretch_row_type=&#8221;yes&#8221;][vc_column][vc_column_text]<\/p>\n<h2>Schritt 5 \u2013 Synchronisieren Sie das Protokoll zur\u00fcck zum Simplifier-Server (optional)<\/h2>\n<p>Sendet die gesammelten Protokolle an das registrierte Simplifier Backend und ist unter &#8220;<a href=\"https:\/\/community.simplifier.io\/de\/doc\/app-builder-leitfaden\/warten-optimieren\/ueberwachung\/\">Log &amp; Monitoring<\/a>&#8221; in der Kategorie &#8220;Mobile&#8221; zu finden.[\/vc_column_text][vc_single_image image=&#8221;50364&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; onclick=&#8221;link_image&#8221;][vc_message message_box_color=&#8221;warning&#8221;]Wenn Sie die Nachrichten nicht im Protokoll sehen, bitten Sie Ihren Administrator, das <a href=\"https:\/\/community.simplifier.io\/doc\/installation-instructions\/admin-settings\/log-settings\/\">Mobile Log Level<\/a> auf DEBUG oder INFO zu setzen.[\/vc_message][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Die Fehlerberichterstattung in unserem mobilen Client umfasst das Einrichten ausf\u00fchrlicher Protokolle, das Reproduzieren des Fehlers, das Senden von Fehlerdetails an den Key User Support und optional das Synchronisieren von Protokollen mit dem Simplifier Server.<\/p>\n","protected":false},"author":3005,"featured_media":0,"parent":48294,"menu_order":146,"template":"","format":"standard","class_list":["post-50349","manual_documentation","type-manual_documentation","status-publish","format-standard","hentry","manualdocumentationcategory-aktueller-release"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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